We will gladly replace a defective item. You must contact us within 3 days of delivery. Just send us an email to firstname.lastname@example.org and a picture of the problem. We will send you a replacement of the item that is defective. We can not cancel an order once it is placed. If an item is purchased in error, you must contact us the same day the order was placed. If you have any questions about your order please reach out.